“The Perfect Win-Win Situation”
We would like to first of all say ” Thank You” for your interest in being a part of a dream, a passion and a goal that we have set for ourselves for as long as we can remember.
The goal is to create a salon environment in which a salon professional can grow as a stylist, as a person, and as a key component in a group of unique individuals that makeup a team at J. Roberts Salon.
Through this growth various levels of financial freedom will come to us all!
This is what I would refer to as the “Perfect Win-Win Situation”
Not only will we grow to be great stylist; we will also grow to share and teach the things that make great stylist.
We all know it takes a lot more than a good haircut to be a great stylist. The saying always goes “Were only as good as our last haircut” How good can we as a team, be tomorrow?
Jim & Maggie Roberts
Our Salon Philosophy:
Welcome to J. Roberts Salon
We are very pleased that you have joined our team.
This employee handbook outlines our salon policies, rules and regulations, educational guidelines, and everyday salon procedures, so that you can better understand what is expected of you on the job.
In our salon, we derive success from teamwork. Individual and unit growth are stimulated by the idea that many contributory minds, working together, can accomplish much more than an individual working alone.
Success comes through education. As techniques change, as products improve, as new services are introduced, we will be prepared through education, to satisfy the new demands of our clients, thus ensuring our successful position in the future.
Everyone who works here is expected to work toward being the best he or she can possibly be at the task they are accountable for.
If the time comes that you are challenged in being the best you can be, you should “act the part until you have a change of heart”.
There is no room for a negative mindset at J. Roberts Salon
Our philosophy is geared toward future growth and security through teamwork, education, fulfillment and change; we are assured that we will continue to thrive as individuals and as a business.
From time to time, there will be roadblocks (this is part of the growing process). However, as long as we persevere, keep an open mind and have a positive mental attitude, we will succeed!
Success comes through change.
We welcome change at J. Roberts Salon
Change is stimulating, stimulated people achieve more, Achievers are successful!
Salon service descriptions:
Hair Cutting Services
- Women’s Haircut– shampoo, haircut and blow dry/style
- Kids Haircut Shampoo cut and blow dry *style at additional charge*
- Men’s haircut– Shampoo, clipper or scissor cut
- Shampoo/Blow dry and style– Shampoo and Blow dry with either Flat Iron or Curls
- Blow Dry Add on– Added to all color services without haircut
- Consultation– Complimentary service to ensure the guest and stylist have clear
communication on desired results and the services needed to achieve them.
Color Services:
** all foiling services include a glaze.
- Color Retouch (New Growth) – Service designed to refresh the new growth only. Perfect for covering grey or Darkening/ Lightening the new growth area. Typically using Permanent color that processes for 35 minutes.
- Highlights (Partial) Glaze- Traditional foil placement. Perfect for adding soft dimension, or refreshing along the part line, subtle brightness around the face.
- Highlights (Half) Glaze-Traditional Highlights that cover the top half of the head, creating more dimensional color and brightness around the face, but still leaving depth underneath.
- Highlights (Full) Glaze- Traditional Foil Placement that covers the entire head with foils, creating the maximum amount of dimension. Typically used for someone wanting to achieve an allover tonal change.
Specialty Foils:
These services were created for those guests wanting more modern color. Including Babylights, Teasy Lights, Foilayage
- Specialty Partial Foil + Glaze – Custom Placement of less than 20 foils. Perfect for those wanting to do a “Money Piece” or only add brightness around their face. Typically achieved with Teasy lights and Babylights.
- Specialty Half Foil + Glaze – Custom Color Placement for someone wanting to add dimension throughout the top half of their hair, while still maintaining depth. Typically achieved using Babylights, Foilayage, and Teasy Lights.
- Specialty Full Foil + Glaze – Custom color placement used to achieve maximum amount of lightness or darkness, leaving less depth to create an all-over tonal change. Typically achieved using a combination of foiling techniques.
- Bleach and Tone- Service designed to create a solid, overall blonde color. Hair is lightened from the New growth through the ends, and then toned to achieve an all over Blonde.
Best for Naturally Light Brown to Blonde Hair.
- Balayage Color (Consult Required) – creates a very natural coloring effect. Hair is free hand painted and then toned to achieve a sun kissed result. Can also be combined with Specialty foiling techniques to brighten the ends of the hair.
- Men’s hair color – designed to help grey blend
- Custom Color (Priced Per Hour) – Any color services that take longer than 4 hours and require multiple steps to achieve. Including vivid hair colors, color corrections.
Add On Services:
These Services are Add on Services and not intended to be stand Alone Service.
- Additional color- Added to service ticket when there is more color needed than the standard amount: for hair longer than shoulder length or exceptionally thick. Can also be added if doing multiple colors ex: Adding a lowlight during a Highlight service.
- Additional Lightener– Added when the hair is longer than shoulder length, exceptionally thick, or if you have to use multiple bowls to address different zones ex: 10vol. On the new growth and 20vol. On the ends.
- Glaze (flash toner)- This service is designed to be done at the shampoo bowl- should take no longer than 20 minutes. Add to refresh ends, seal the cuticle and bring old/new highlights together. Using Davines Demi Permanent color VIEW
- Shadow Root- or Root Tap/Smudge, typically added with foiling services where a “Lived in Color” is desired or to blur foil lines. Using Demi Permanent Color View. Typically applied to damp hair and process no more than 20minutes
- Color Balance– Service designed to refresh the mid-shaft and ends by pulling color through someone’s mid lengths and ends. Service is performed at the chair vs. bowl, and can be done with permanent or demi color. Typically added with a Color Retouch.
- Single Foils- Perfect Add on for someone who is interested in adding in just a few foils, customizable for budget and time (must add flash toner if glaze is use at bowl)
- 10 Foil Add on– 10 foils strategically placed in the hair. Great for someone who doesn’t like to be “too blonde”
- Bond Builder – added to color when the hair is compromised or needing extra strength
Professionalism:
Code of Professionalism
As a salon professional, you are a caring, open-minded individual. You are well educated in your field and have the ability to utilize all of your knowledge, to benefit your clients.
As a salon professional, you are able to put your own ego aside in order to better contribute to the salon team.
As a salon professional, you have developed your listening talents and are able to communicate with your clients and teammates without intimidating them. Professionalism is an intangible concept. It is a balanced combination of education, honesty, talent, and common sense.
Pulling it all together in the salon is not an easy task, but through cooperation, teamwork, and a few guidelines, we can be successful.
Guidelines to Professionalism:
- Listening to your client – the most difficult skill to learn, but the most valuable once mastered.
2. A consultation with every client, prior to shampooing is the most professional way to establish good communication and avoid employee errors. Sell the excitement of a service first, and then the price will not be challenge. - Service to the best of your ability all of your client’s needs. Never deny him/her the proper amount of service time.
4. Teamwork and cooperation between stylists will make everyone’s day go better. Help your teammates whenever possible, no matter what your level, or their level is, within the salon. Each individual member of the team serves an integral part in the success of the salon. - Avoid gossip between clients and/or co-workers.
6. Support the expertise of your teammates.
7. Personal conversation between working employees will make a client feel uncomfortable.
Dress Code for Salon:
Our attire in the salon should always be business professional.
If we are selling ourselves as professionals, we must dress the part to be successful.
We prefer black as a professional color but being dressed professionally is the most important element of the salon attire.
Just a few guidelines….
- Jeans can be worn as long as they look professional…
- No Flip Flops or open toed shoes…
- If you feel that what you are wearing is not appropriate, you’re probably right.
Professional Hair & Makeup:
Hair and makeup must always be done prior to arriving to work… If you arrive to work with your hair and or makeup undone, you will be sent home.
If you choose to wear a high maintenance hair color, make sure that your color is maintained and looks professional.
Your hair and how you take care of your hair presents a direct message to our clients and also represents everyone who works in the salon.
No hair to be worn in a ponytail… Braids are accepted.
Cell Phones: No personal use of cell phones on the salon floor, or at the front desk, with exceptions of setting color processing timers, or the use to communicate during a Snap Snip consultation.
Communication:
Communication within the salon…
Through effective communication, a group of individuals with a common goal, will come together, to form a strong team, and work as one unit to the benefit of all.
If communication decreases, misunderstandings between team members increases, and cooperation from the staff of the salon is lost.
Communication aids in educational growth, through information exchanged during workshops, and staff meetings, as well as one-to-one discussions between employees, about daily work with clients.
Salon Code of Communication on Business Practices:
If there are any disagreements with the way that salon management is conducting business practices in the salon, it’s most important that you come to management, as an individual, to discuss any such disagreements.
We try at all cost to be completely fair to everyone who is part of our salon team, in providing a productive, quality work environment.
It will not be tolerated, in any way, that negative nonproductive conversations are held in the salon.
If such negative conversations are brought up to you, I would simply suggest to the person gossiping.” l would speak to management about your concerns.”
If you are the contributors of such negative, non-productive conversations, it will be grounds for immediate dismissal of employment.
Please take this very seriously, as we will not work with anyone who doesn’t give and offer the same respect, as we are willing to give you.
Please avoid salon gossip; support your salon, and each other, by holding each other accountable for our overall daily success as a team.
***For the Security, Safety and quality operations of the salon, please be advised that most public areas of the salon are under surveillance that could include video and audio.
Client Consultation:
The client consultation is the greatest opportunity for you to determine precisely what your client needs. Take advantage of this time to learn as much as you can about your client’s hair needs, as well as their style, preferences and general lifestyle.
The steps listed below serves as a guide to conducting a thorough client consultation.
- Review and discuss with management the client’s Snap Snip file before any service and consultation.
2. Properly Greet your guest and seat client in styling chair for a consultation. Don’t forget good eye contact. - Look at general body shape and height of client. Notice how the client has combed their hair. Generally, it is combed in a direction that is most comfortable for the client.
4. Ask questions, such as: “Is there a particular style that you had in mind?” (Pictures are often helpful) “What is your daily styling routine?” and “How much time do you spend on your hair, etc. each day?”
5. Brush hair away from the face. Notice facial shape and growth patterns. Listen to client’s likes and dislikes about their present style. Make sure you and the client are speaking the same language. What is short hair to your client might be medium length to you, etc.
6. Brush hair into desired shape to see if client is happy with the style.
7. Shampoo and condition hair. Explain to the client the products used and the reason for using them on his/her hair. While shampooing, check for condition, thickness, texture, head shape and chemicals used on hair.
8. While combing the hair look for growth patterns, notice movement. Ask questions, such as: “How often do you like to have your hair cut? Ask about chemical services. What they had in the past and if they were happy with the results.
9. Confirm desired style and proceed with cut or chemical services.
10. During finishing, teach your client how to maintain the new style. Include styling techniques and proper products to be used at home. Again, tell the client why you recommend these products for their needs. Remember, we are problem solvers, not just salespeople. - To close the sale, take the client to the retail area and review the products that you used. If Guest has rewards points this is a great time to mention that they can use rewards or any parking discount.
Client Consultation: (Continued)
Effective communication with a client will greatly reduce stress for the service provider. When you acquire a thorough comprehension of the client’s needs, mistakes and misunderstandings are eliminated. The service provider can proceed with servicing the client, knowing that he/she and the client have a mutual understanding of the desired results.
Good communication with a client is one of the most effective tools to building a clientele. It promotes a trusted and relaxed atmosphere for a skeptical or unsure client. A client who is pleased with the service rendered and who feels comfortable and secure with the salon staff will promote the salon, through word- of-the-mouth, much more readily, than a client who is serviced well, but in a and hurried manner.
Communication skills are easily learned but sometimes difficult to put into practice. They will be constantly stressed throughout our training programs – sometimes more so than the service skills themselves, because without communication skills, even the most talented employee will be ineffective and not survive in this industry.
Client/Service Provider Communication:
Effective communication between client and service provider is essential to ensure client satisfaction. Even the talented employee may encounter dissatisfied clients due to misunderstandings that resulted from a lack of communication or ineffective communication. As a professional, you can increase your understanding of client needs, and greatly reduce the risk of client dissatisfaction by following the steps below:
- Determine client needs or “The Discovery Steps”
The first step toward client satisfaction is to understand your client’s expectations. Always encourage your client to express his or her wants and needs. This is also a good opportunity to gather information about the client’s lifestyle, as well as any inspiration photos. - Listen
Give your full attention to what your client is saying. Careful listening is important to avoid misunderstandings.
3. Questions
Ask closed questions to receive specific information about your client’s needs and pinpoint any problem areas.
4. Repeat needs
confirm your client’s needs or problems by repeating them.
5. Fulfill Needs Provide the service and/or professional retail recommendation that will fulfill your client’s needs
Dealing with the Problem Client:
When dealing with a problem client, it is important for you as a professional, to remember that the salon’s image can be damaged more by one dissatisfied client, than it can be improved, by ten satisfied clients! Please make every attempt to satisfy your client’s needs and correct any problem before they leave the salon.
If there is a personality clash between you and your client, try the “kill them with kindness” approach. When you love your enemies, they will find it hard to fight back.
If you still have problems satisfying your client, we may suggest that another service provider might be better suitable, to fulfill the client’s needs. No service provider can be a specialist in every type of service. Perhaps a teammate would do a better job with a certain type of service.
If the client remains unhappy, despite your attempts to satisfy them, please ask Jim and Maggie to assist you in resolving the problem.
Scheduling Appointments:
We have qualified personnel to take care of scheduling appointments, but in the event, you are required to make an appointment, please remember that the impression you make when scheduling an appointment can determine whether or not the client will want to visit our salon.
New appointments are essential to keep our business thriving! Never let the client feel that you are too busy to be bothered with scheduling an appointment. Instead, make the client feel that we are pleased to have their business. Always conduct yourself in a pleasant and professional way.
Scheduling Appointments over the Phone:
1.Remember that the client cannot see you. This makes it even more important that you sound pleasant. Smile with your voice!
- Answer the phone professionally – “Good Morning, etc….Thank You for calling J. Roberts Salon, may I help you”.
- Ask client’s name first, (may I ask who’s calling) then address the caller by their name as you schedule an appointment.
- Get all pertinent information by asking closed questions. Do not attempt to conduct a consultation over the phone.
- Always repeat scheduled appointment time, day, date and stylist’s name.
- Allow client to hang up first.
- Never, book outside of normal working hours without checking with the stylist first. (This includes Lunch as well as No Appointment slots)
Information needed in to make an Appointment:
- Client’s complete name 2. Daytime phone number 3. Service scheduled 4. E-mail Address 5. Birthday and Month
SNAP SNIP Requirements:
A Snap Snip is required for any new Salon Guest requesting a Color or Haircut Service with a Stylist or any client who hasn’t returned to the salon, within the last 6 months.
NO SHOW APPOINTMENTS:
If a client “No Shows” they will be required to Pay a 50% Deposit to schedule another Appointment for all services, not only color services.
The salon will absorb the deposit to cover expenses of rescheduling and staffing.
If a guest is habitual in canceling appointments last minute or no showing on more that 2 occasions, salon management may discontinue the client’s ability to schedule appointments.
Service Pricing:
The salon pricing policy is structured “A La Carte’. This allows for separate pricing for each service provider’s level.
Pricing is determined for each service according to the cost of the supplies used, the level of the stylist, and the time involved to complete the services.
All prices are available on the Salon Scheduling software.
CUSTOM COLORS/COLOR CORRECTIONS:
If any color service is scheduled for more than 4 hours the color service is required to be charged as the Stylist Custom Color Service price, or service additions must be adjusted to be greater than or equal to Custom Color service price.
No service provider may charge less than the listed price without management approval.
Refunds and Credits:
If a client remains dissatisfied with the service provided despite your efforts to please them, management will determine whether the client should receive a refund, a credit, or corrective service. Services may not be performed free of charge without permission from management.
Client Protection During Color Service:
To prevent damage to client’s clothing or jewelry, it is the service provider’s responsibility to see that the client removes jewelry and change into a provided color smock before any chemical service is performed. Also, use a towel around the neck of the client and avoid color stains.
Salon Parking:
Stylist are responsible for paying your own parking. If a monthly parking agreement is established by the salon, the parking fee of $15 will be charged to the stylist on a weekly basis.
Salon Hours:
MONDAY 10:00am to 6:00 pm
TUESDAY 10:00am to 8:00 pm
WEDNESDAY 10:00am to 8:00pm
THURSDAY 10:00am to 8:00pm
FRIDAY 9:00am to 6:00pm
SATURDAY 9:00 to 6:00pm
The Salon Cannot Close earlier than 7:15pm on Tuesday-Thursday and
Or earlier than 5:15pm on Friday and Saturdays
Employee Lunch Hour:
Each Employee is given 1 hour for lunch each day. Take your lunch hour in the first half of your workday.
- Please only take one hour, (If you are later than1 hour it will count against your attendance as a penalty.)
- The Salon Coordinator will take lunch daily from 1:00 to 2:00pm Please schedule your lunch around the salon coordinator.
- We ask that no more than 2 Stylist take lunch at the same time.
Break Room and Lockers:
- Please put all purses and personal Items in your lockers. Do not leave personal Items out in the breakroom.
- Please clean up after yourself if you use the breakroom.
- Place Bar Stools back under the bar.
Team Support:
Teamwork is something that many seek and only few possess. There is a bond of growth, and success, that comes when a team unselfishly supports each other through teamwork.
Associate Stylist Expectations:
When an Associate stylist has downtime or an empty schedule of more than 1.5 hours, other than a lunch break, the stylist will be assigned by management to shadow, assist, and or help another stylist who is servicing salon guest.
Please remember, this is not a punishment but, an opportunity to grow as a team and learn from each other. Anything can be more supportive and productive than sitting in the back looking at our cell phones.
Late for Work:
Being late for work is probably one of the most inexcusable guidelines we have at J Roberts Salon. Not only is it disrespectful to your team and salon guest but one of the most unprofessional habits a stylist can develop.
To be a professional team we must be dependable! Please hold yourself, and your team accountable.
It is policy to be in the salon 15 minutes prior to your first appointment.
TIME CLOCK:
All Employee stylists are required to punch in and out when arriving to work, and during lunch times.
Please do not punch in and out for your teammates. If you fail to punch in or out, please text Jim with information so times can be adjusted.
Work Attendance:
1.Whenever you are unable to report to work, please contact management (Jim & Maggie) ASAP. Please at all cost, prevent same day appointment changes or cancellations.
- A no call, no show from any employee is grounds for dismissal.
- Please schedule doctor’s appointments on your off days.
4. Call management if you are going to be late for work. Please don’t be tardy; its unprofessional to make clients wait.
5. Please mark your schedule, if you leave the salon outside of your lunch break for any reason.
Attendance Policy:
(Late, Leave Early, Call Out)
With the flexible work schedule that we have within our salon it’s important that we all hold ourselves accountable.
Please submit a vacation request form or requested day off form and give a 30 days’ notice for change of scheduled work week.
**Excessive absence and or being late for work will be grounds for termination of employment.
Vacation:
The salon will pay for one average week’s pay, for vacation, after one year of continuous employment. (Must Give 30 Day Notice of Planned Vacation Date Planned)
This Pay will be based on a weekly average, taken from the first 6 months of the year worked.
Vacation days may not be accrued from year-to-year, and must be used before the end of each fiscal year, once an employee becomes eligible.
Vacation days not taken by the end of the year will be forfeited. Pay will not be substituted in lieu of vacation days not taken.
Vacations or schedule changes may not be taken during the busiest months of the year, (November, December see dates below). Choice of vacation time will be on a first come first serve basis. Management must have at least 30 days’ notice to schedule vacation times.
Vacation Eligibility:
Each Employee receives 1 average week’s pay, as paid Vacation Per Year. Eligible annually after the anniversary of the employee hire date.
Vacation Request:
Vacation request must be submitted in writing no less that 30 days prior to the 1st vacation day.
(See Management for Vacation Request Form)
Vacation Limitations:
- 2 Employee Stylist Cannot take vacation during same week. (1st Come 1st Serve Basis After Anniversary of Hire Date)
- Vacation Blackout Dates
- (No Vacations during the listed dates)
November 1st-27th December 1st-23rd
- Vacation Days must be used before year end.
- Vacation Days Do Not Transfer to next calendar year.
Maternity Leave:
- 8 weeks unpaid maternity leave will be allowed.
- Specific days off and return to work date, must be communicated with management 90 days prior to taking time off.
- Salon management will use discretion in the balanced scheduling of salon
guest during maternity leave.
Education:
Team Offered In-salon workshops are offered to Staff by the salon at no cost. Participation in these workshops will sometimes be mandatory.
Dates and times will be given to you well in advance of class times.
Employee Discount:
Salon employees are entitled to a 40% discount of the full suggested retail price on any retail supplies or products purchased in the salon. Discounts will not be given on items that are already discounted, (commission will not be paid on employee discount sales).
Employee Receiving Hair Services:
Employees may come into the salon on their scheduled days off during working hours to receive hair services from fellow stylist, all salon guidelines apply.
Stylist will be responsible to pay a 10% service charge for what the service would have cost a paying guest to cover cost of operations and product fees.
Stylist performing hair services on team member cannot perform service with color or foils in their hair. A professional salon appearance is required.
ADENDUM to Handbook added 10/7/2025
Service Commission and Compensation for Employees outside of Flex Commission.
All Service commission will be based on the following pay scale.
- Weekly Services ranging below $1100 Stylist will be paid 40% of weeks total.
- Weekly Services ranging from $1100 to $2199 Stylist will be paid 50% of weeks total.
- Weekly Services ranging from $2200 to $2499 Stylist will be paid 55% of weeks total.
- Weekly Services ranging from $2500 and higher Stylist will be paid 60% of weeks total.
Service Fee: There will be a 10% Product Service Charge fee for all services performed in the salon. Beginning January 1st 2024 for stylist who are using the Salons color and Supplies.
There will be a 5% Service fee for all credit card tips allocated to the stylist.
Weekly Tips:
All Stylist Credit card tips will be paid by the following Tuesday of the previous week worked Via the banking App Zelle. It is the responsibility of the stylist to confirm that Zelle banking information is established and up to date with the Salon.
FLEX Commission Agreement
Overview:
The FLEX Commission is a flexible hour’s agreement between the stylist and management that allows stylists to have complete control over their work schedules, provided they meet certain conditions.
Key Terms:
- Work Hours Requirement:
Stylists must work a minimum of 25 hours in any given week (excluding Sundays).
It is the stylist’s responsibility to manage their schedule to meet this requirement.
- Commission Structure:
Stylists will receive a 50% Service Commission on all sales, if they meet the 25-hour minimum or hit Service sales of $1100.00 or more.
- If a stylist fails to work at least 25 hours in a week, their commission will be adjusted to: 40% Service Commission
Supply Responsibility:
- Stylists are required to provide their own working and color supplies.
- Holiday & Snow Day Scheduling
If a holiday or snow days falls within the stylist’s scheduled workweek, it is the stylist’s responsibility to adjust their schedule to ensure they still meet the minimum 25 hours requirement. Failure to do so will result in the adjusted commission rate of 40%.
Conclusion:
This FLEX Commission agreement provides stylists with the flexibility to control their work hours while ensuring that certain minimum standards are met. Compliance with the 25-hour requirement is essential for receiving the full 50% Service commission structure.
STYLIST SCHEDULE POLICY
Full Time Stylist Work Schedule is 4 Days a week unless additional days are approved by Jim or Maggie.
Sick days are not required to be made up. Requested time off other than Vacation days or rescheduling time off is required to be made up.
RE DO OR COLOR ADJUSTMENTS CORRECTIONS:
In the event of a color or Cut Adjustment, the stylist could be asked to come in on a day off depending on availability. The redo needs to take place As soon as possible to correct the color or haircut within the same week that the client calls.
If another stylist or management has to perform the adjustment service the services performed will be deducted from the original service ticket to compensate the stylist or management doing the correction.
SNAP SNIP Assessment Changes
All Stylist must have approval from Jim or Maggie to change the price of the original assessment of any Snap Snip.
(Together, we will look at the services provided and the duration of time the service required, and determine if a price change needs to take place.
COLOR PRICING-STRUCTURE
Normal Color is any color taking less than 4 hours.
Custom Color is any color taking More than 4 hours.
Every stylist should Know their Minimum Normal Color service quota per hour. (Haircut Price +$10)
Stylist should also Know their minimum Custom Color Price.
(Normal Color Price + $10)
Haircut is $45
Color service price is $55
Custom Color Service price is $65
Exception is at Creative Level. Custom color is $15 higher than Normal Color service price.
COMMISSION STRUCTURE POLICY
Associate stylist:
Refrain from asking technical questions concerning your client
To anyone except the Jim or Maggie.
Stylist:
Refrain from giving direction, opinions or advice to an associate stylist in training on the services of a guest while at the level of Associate Stylist.
SALON FRONT DESK OFFICE:
Stylist should not be hanging out in the front office of the salon unless appointed to cover while salon coordinator is away. After performing services, please thank your guest and turn them over to the salon coordinator.
Job Descriptions
Responsibilities of the owner:
As your Owners, it is the salon’s responsibility to provide a pleasant, efficient environment, wherein each employee may work in an atmosphere of professionalism.
The salon will provide education in all service areas as well as in communication, retailing and product knowledge.
The salon will provide an adequate supply of professional products for retail and back bar use.
To ensure continued success of the business, the salon will provide advertising media and our direct mail newsletters and postcards, when deemed necessary by salon management.
It is the responsibility of the salon to stimulate the growth of its employees through one-to-one performance reviews and group discussions at staff meetings.
It is the responsibility of the salon Owner to bring positive change to the business and to be a catalyst to set future directions of the salon. The salon owner will abide by and uphold your salon handbook and all policies.
The Manager: As the salon manager, it is your responsibility to promote professionalism within the salon and to maintain open lines of communication between management and employees.
It is also your responsibility as the manager to keep the salon operating with maximum organization and efficiency.
Guidelines and Responsibilities:
1. Handle personnel problems as they arise in the salon (in accordance with the code of professionalism and the guidelines to professionalism in the manual.
2. Manage client problems and complaints as professionally as possible or refer to management committee for discussion.
3. Evaluate employees at semi-annual performance reviews.
4. Aid in training of new employees.
5. Aid in all in-salon promotions and advertising as scheduled.
6. Inventory and cost all supplies monthly.
7. Maintain adequate amount of service supplies.
8. Interview prospective employees and consult with management committee about hiring.
9. Attend management meetings.
10. Help all service providers to build clientele.
11. Complete daily, weekly and monthly reports.
12. Complete end-of-day bookkeeping in absence of coordinator.
13. Support the policies and procedures manual.
Salon Guest Coordinator: As the salon coordinator, you are probably the most indispensable person in the salon. You have the first and last contact with each client, and your impression is a lasting one.
You will grow to know the particular strengths and weaknesses of each service provider in the salon and you schedule appointments accordingly. You are trained to handle the client as if the client were the most important person around. You are also in a prime position to receive client feedback.
As traffic control manager, you are responsible for advising service providers of their time schedules and helping clients in any way.
Service Duties:
1. Schedule appointments, allowing enough time for service providers to complete work.
- Enter client service information into computer after stylist has finished formulation (please record information exactly as the technician writes it out) look for product recommendations the technician may be planning on recommending during the service, key time to follow up a sale after the service.
- Call clients to confirm appointments. Only (If not marked on the book an e-mail wasn’t sent, please call…or for any other reason you think there may have been a misunderstanding of an appointment) also update the e-mail address.
- If a client misses an appointment, please call the following day to rebook.
- Help out with cleaning or stocking duties when needed.
- Call clients if a service provider is running late in their schedule by 20 minutes (stylist should advise)
- Make sure salon is stocked at all times with refreshments and supplies a checklist will be provided below. (Please keep receipt)
- Greet clients and offer a beverage, make them feel comfortable and welcome to the salon.
- Should attend product knowledge classes and become familiar with all our high-quality professional products. After the service provider recommends products for a client and records recommendations in the client file, you will follow through by closing the sale if necessary.
- Keep all salon forms up to date, and readily available. 11.Support the policies and procedures manual.
Bookkeeping Duties:
1.Maintain adequate cash in drawer.
2. Help manager keep supplies in stock.
3. Maintain printed forms for front desk and stylist services.
4. Assist manager at staff meetings or help conduct meetings when manager away.
Creative Team Stylist:
As a Creative Stylist you are given the opportunity to grow in new directions. You will become a teacher and director in your department and be the first to learn and experiment with new ideas.
It is your responsibility to help the other service providers grow. As a specialist in your area, you will be expected to maintain the salon’s high standards of quality service.
Guidelines and Responsibilities:
- Support teamwork within the salon.
Teach workshops for service providers.
3. Maintain the professional image of the salon.
4. Direct promotions for the salon, such as programs for fashion shows.
5. Service clients to the best of your ability.
6. Maintain clean working area and aid in end-of-the day cleaning.
7. Aid service providers as needed in daily work.
8. Test and research new products.
9. Learn and teach new product knowledge.
10. Complete client files and return to receptionist when finished with formulation 11. Support the policies and procedures manual.
Master Stylist:
You will receive a new set of freedoms and a new set of responsibilities. The following list should explain your position more clearly.
Guidelines and Responsibilities
- Service clients to the very best of your ability.
2. Aid in training of assistants and service providers in your area of specialization.
3. Maintain the professional image of the salon and serve as an example for assistants and service providers.
4. Aid in promotions for salon, such as programs for fashion shows, women’s clubs, etc.
5. Promote professional retail in salon.
6. Support teamwork within the salon – Don’t forget what it was like to be an assistant, Stylist or a Sr. Stylist.
7. Maintain clean working area and aid in end-of-the day cleaning.
8. Maintain a clean work area and cheerfully help with end-of-day duties in the salon.
9. Help other service providers whenever possible – advocate teamwork.
10. Attend advanced training classes as scheduled by management.
11.Complete client files and return to receptionist when finished with formulation.
Senior Stylist:
Your position as a Designer gives you the opportunity to start servicing clients on a full-time basis. You will be scheduled with plenty of time to consult with your client and complete the service desired. Help is always available if you are in need.
Guidelines and Responsibilities:
- Maintain the professional image of the salon.
-
Servicing clients to the best of your ability.
3. Reflect current fashion trends in your hairstyle, makeup, and clothing.
4. Support teamwork in the salon.
5. Attend training classes as scheduled.
6. Maintain clean working area and aid in end-of-the day cleaning.
7. Provide your own equipment – shears, dryer, irons, etc.
8. Work hours according to schedule.
9. Participate in promotional programs to build clientele.
10. Promote professional retail in the salon.
11. Assist Masters and Creative Team Designers, when possible, for learning experience.
12. Complete client files and return to receptionist when finished with formulation. - Support the policies and procedures manual.
Stylist:
You have completed your initial training requirements and assisting at an associate level.
Your position as a stylist gives you the opportunity to start servicing clients and making more money! You will be scheduled with plenty of time to consult with your client and complete the service desired. Help is always available if you are in need.
Guidelines and Responsibilities:
- Maintain the professional image of the salon.
2. Servicing clients to the best of your ability.
3. Reflect current fashion trends in your hairstyle, makeup, and clothing. 4. Support teamwork in the salon.
5. Attend training classes as scheduled.
6. Maintain clean working area and aid in end-of-the day cleaning.
7. Provide your own equipment – shears, dryer, irons, etc.
8. Work hours according to schedule.
9. Participate in promotional programs to build clientele.
10. Promote professional retail in the salon. - Assist Creative Team, Masters and Sr. Stylist, when possible, for learning experience.
12.Complete client files and return to receptionist when finished with formulation. 13. Support the policies and procedures manual.
Daily Cleaning Responsibilities:
The following cleaning duties are to be performed daily by everyone:
Please make sure that the below is taken care of before you leave the salon each night and not to be left for the beginning of the next workday.
- All stations are left clean with blow dryer cords properly put away.
•Dispensary cleaned and all brushes, bowls and bottles are put away and not left out “drying”
•Counter wiped down in dispensary
•Shampoo bowls wiped down and hair traps cleaned.
•All towels rolled and put away not left in the dryer for the next morning.
•Capes and smocks placed on hangers.
•Trash taken out and all small trash bags combined into the large black bag before being placed into the trash can out back.
•Anything that needs to be done to make the salon most efficient starting the workday.
Staff Meetings: Staff meetings are held Quarterly and or as needed.
- All employee staff are required to attend.
- Our meetings provide an opportunity for all staff members to communicate with each other and with management. Meetings include discussions of:
- New product knowledge
- In-salon classes
- Future advertising promotions
- Personal or client problems in relation to staff moral
- Any revisions in the handbook or policies
- Plans for advanced education and trade shows
All members of the team are urged to participate in group discussions. New ideas are always welcome!
Failure to attend staff meeting will be considered absent and disqualify stylist for commission Increase.
Personal Telephone Calls:
Please limit your personal calls to extremely important and emergency calls only. Please do not leave a client to take a phone call; someone in the salon will take a message for you. It is vital to make the client feel like they are the most important person in the world to you!
Health and Safety:
Learn where the fire extinguisher is located. (Back corner near the white door, by the music) If you do not know how to operate it, please ask management to review its usage.
Emergency number is 911.
In case of injury to a staff member or a client, notify the manager at once.
All curling irons and heat equipment should be turned off and put away at the end of each day.
Animals are not allowed in the salon/spa. Guide dogs are an exception.
Don’t hesitate to call Roanoke Police immediately, if you or a guest feels threatened in any way by the homeless community.
Smoking Policy:
Smoking is not permitted in the salon or in front of the salon
SALON ABC ALCOHOL GUIDELINES:
Please only offer Alcohol to a Salon Guest who is receiving a chemical service or in the salon for extended period of time.
Please only serve drinks in the Styling area of the salon. Not the reception area.
- Employees are not allowed to consume alcohol during working hours.
(Must be off the Clock)
- All Employees must be 21 Years of Age to serve Alcohol to a Salon Guest.
- All Guest must be 21 years of Age to Consume Alcohol (ID’s Must be Checked)
- Do Not serve Alcohol to any guest who appears to be under the influence of any substance when arriving to the salon.
- Salon Guest are limited to: 2 – 5 oz Glasses of Wine or 2- 12oz Beers
(No Exceptions, Must Measure Alcohol)
- If our salon receives a citation for serving under age guest or overserving alcohol, the employee responsible will assume full liability for the cost of the fine. (Up to $10,000)
- All Alcohol Invoices will be kept in a file in the front office.
- ABC Managers will present the invoices to an ABC Agent upon inspection and contact Jim
ABC MANAGERS
Jim Roberts
Maggie Roberts
Michaela Isaacs
Alexia Agnes
Employee Agreement:
I ________________________________________________as an employee of
(J. Roberts Salon LLC Located at 129 Campbell Ave SE Roanoke, VA 24011)
Have read the above salon handbook and I agree to abide by, support and uphold the listed policy and procedures within this handbook. I understand the state of Virginia is a “Employment-at-will state” and that my employer can terminate any employee not willing to follow the guidelines of this manual that are created to support the operations of the above listed business.
Date:___________________________
Signature:________________________________
Witness:____
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